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Return and Refund Policy

At BuildYourGarage (YourBuildingTeam), we are committed to providing high-quality steel buildings tailored to your needs. We believe in transparency and fairness throughout the construction process for our customers in both the United States and Canada.

1. Eligibility & Return Window

We accept returns within 30 days of delivery. The eligibility and fees depend on the type of product and the reason for the return.

Product Type Return Window Condition Required Restocking Fee Return Shipping
Standard Stock Kits
(e.g., 30×50 models)		 30 Days Unused, unassembled, original packaging & hardware intact 10% of invoice price Customer Pays
(Deducted from refund)*
Custom / Engineered
(Cut-to-order packages)		 Non-Returnable† N/A N/A N/A
Defective / Damaged
(Mistakes or shipping damage)		 30 Days Photo proof required $0.00 We Pay
(Pre-paid label provided)

*Note on Return Shipping: We can arrange discounted LTL freight for your return; the cost will be deducted from your final refund amount.
†Custom Orders: Custom-engineered packages are not returnable once fabrication has begun (defined as stamped drawings approved and steel cut).

2. Cancellations & Deposits

  • Non-Refundable Deposit: A 10% deposit is required to cover the cost of engineered drawings and initial project setup. This deposit is non-refundable once drawings are released.
  • Cancelling Before Fabrication: If you cancel before steel is cut, you will receive a full refund minus the 10% deposit.
  • Cancelling After Fabrication: Once fabrication begins, the building is custom-made for you. The balance is due, and the building must be accepted.

3. Fabrication & Delivery Timelines

  • Fabrication Time: Standard buildings typically take approx. 1 month to fabricate. Larger or custom projects may take 3–6 months depending on complexity.
  • Delivery Schedule: Delivery typically ranges from 1 to 22 business days depending on your location in the US or Canada.
  • Delays: Please note that timelines may be extended during peak seasons (Spring and Summer).
  • Inspection: Please ensure you are available on the scheduled delivery date. Inspect all deliveries immediately upon arrival; any missing or damaged items must be reported within 30 days.

4. Refunds & Processing

  • Inspection: Once we receive your return, please allow 3–5 business days for inspection.
  • Refund Issuance: Approved refunds are processed to your original payment method within 10 business days.
  • Deductions: For standard returns, the cost of outbound shipping, return freight, and the 10% restocking fee will be deducted from the total refund amount.

5. Exchanges

Need a different size? Start a return process as outlined above and place a new order at any time. Please note that restocking fees on the original kit still apply unless the original item was defective.

6. Contact Support

If you have questions about a return, exchange, or delivery, our team is here to help.